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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Enhance evaluation of marketing strategies based on product review insights

Identify key positive or negative product sentiment through analytics

Significantly reduce times on reporting and identifying key trends in the market

Challenge

“It's important to have a broad understanding of what people are saying about your company. Sometimes, a negative review is helpful because that opinion is telling you something important which you might not have encountered before, and this gives us as a company the opportunity to deliver better products.”

[HK] Mentholatum Case Study (Dec 21) (1).pdf

Solutions

Consumer healthcare products company Mentholatum has been at the heart of the growing wellness movement in the Asia Pacific region since 1983. Part of the Rohto Group, the company’s distribution spans across the world, including China, Singapore, and the Philippines in the APAC region. Their operations include various divisions overseeing marketing, wholesaling and distribution of its products.

Read this case study and discover how Metholatum uses Meltwater to adopt a more customer centric approach. Learn more ►

Mentholatum - Meltwater Customer Story

Adopting a More Customer-Centric Strategy

Mentholatum China

Save thousands per year on the distribution of press releases

Refine strategies to surpass its competitors in share of voice and sentiment

“Meltwater knows what I need to know at the moment I need to know it and serves that information to me in the right channel — that's my favorite part.”

Meltwater Customer Story - CEX.IO.pdf

Get in touch to learn more

As a multi-functional cryptocurrency exchange serving five million customers worldwide, CEX.IO strives to be the platform of choice for blockchain financial traders. But raising brand awareness and exposure in the fast-moving days of a burgeoning industry is impossible without powerful media monitoring, intelligence, and engagement solutions. CEX.IO partners with Meltwater to get the breadth and depth of data the company needs to raise its global profile while cutting down on inefficient and expensive PR and social marketing workflows.

Discover how CEX.IO grew engagement and cut costs by switching to Meltwater for press release distribution and social media reporting.

CEX.IO — Meltwater Customer Story

How CEX.IO grew engagement and cut costs by switching to Meltwater

CEX.IO

Monitoring Editorial, Online and Social Media

Analysing Real-time Interactive Dashboards

Solution

"Everyday Meltwater provides us with a necessary overview of current news and press exposure across our international markets"

Real-time Media Monitoring

Momondo is a travel metasearch site that finds and compares offers on flights, hotels, car hire and package holidays. The company serves travellers across more than 30 international markets and is internationally praised for its unique offering.

Read this case study to learn how the Meltwater Media Intelligence Tool supports Momondo with optimising PR measurement through real-time dashboards.

Meltwater customer stories: Momondo

How Momondo uses real-time data for competitor benchmarking

Momondo

Gain insights from local and global coverage and respond to media in real-time

Provide executives and senior engagement with high level reports to help inform
business strategy

Stay up-to-date with industry trends and news

"The increased functionality of themobile app has really rounded off a robust and ready-to-use at any time and on any device functionality set to allow me to always stay on top of sentiment and news. I have found local support and coverage has typically added great value in helping me better utilise the platform. Thanks Meltwater!"

2020 Olympus Case Study.pdf

Olympus is a world-leading manufacturer and distributor of high-quality optical, electronic and precision engineering products, for scientific, medical, industrial and consumer applications. Olympus’ mission is to have a profound and positive impact on society by making people’s lives healthier, safer and more fulfilling through their products and business activities.

Meltwater provides Olympus with high-level reports, monitors global coverage, and tracks industry trends

Using Real-time Insights to Inform Business Strategy

How Meltwater helps Olympus monitor local and global media coverage in real time

Olympus

Make an impact: Do a big job with a small team

Raise funds: Leverage PR and media monitoring to raise and track funds from donors

The Challenge

"The ease of use of all Meltwater features saves me time and money, allowing us to focus on our mission of telling the story of military and veteran families' stay at Fisher Houses."

The Solution

“The solutions we tried prior to Meltwater were cumbersome tools - they didn't have the features we were looking for and were more expensive. From our first interaction with Meltwater, our expectations were exceeded. We had finally found an all-in-one tool that we could use for social media tracking, press release distribution, and reporting to donors. This is incredibly important to us."

Fisher House Foundation builds comfort homes where military & veteran families can stay free of charge, while a loved one is in the hospital. 

Since inception, the program has saved military and veterans’ families an estimated $547 million in out-of-pocket costs for lodging and transportation.

Fisher House Foundation also operates the Hero Miles program, using donated frequent flyer miles to bring family members to the bedside of injured service members as well as the Hotels for Heroes program using donated hotel points to allow family members to stay at hotels near medical centers without charge. The Foundation also manages a grant program that supports other charities and scholarship funds for military children, spouses, and children of fallen and disabled veterans.

Read this case study to discover how the nonprofit organization Fisher House Foundation uses Meltwater to save time and funds. Learn more ►

Fisher House Foundation - Meltwater Customer Story

How this nonprofit uses Meltwater to save time and money

Fisher House Foundation

Optimise real-time monitoring, press release distribution and press room management.

"Meltwater employees are extremely dedicated and always there to offer support and assistance".

Summary

Gemometrics develops technical tools that revolutionise the way the precious stone market assesses precious stones. The company's vision is to make global trade in precious stones more secure. To do so, it's critical to stay updated with respect to industry developments around the world. If new processing methods are launched, Gemometrics needs the information immediately so they can act right away. Meltwater's tool helps Gemometrics continuously stay updated, thereby assisting them with becoming more proactive in their strategic planning efforts.

Read this case study to discover how Meltwater helps Gemometrics with real-time monitoring and press release distribution. Learn more ►

Meltwater customer stories: Gemometrics

Gemometrics

The starting point

"My absolute favorite Meltwater feature is the RSS feed, which was specially developed for GoStudent. I think it can be a game-changer for many other data-driven companies. Analysis and insights derived from Meltwater are extremely useful for me."

The challenge

The solution

4 Questions for GoStudent's PR & Communications Manager, Gwendolin Glück

GoStudent is a marketplace where students (and their parents) can find and engage with one-to-one video-based tutors in a variety of subjects. Their mission is to build the world's #1 global school by precisely analyzing individual student needs, then matching the child with the perfect digital tutor. A tailor-made learning plan is then created while making sure lessons are always creative and interactive!

Read this case study to discover how Meltwater has helped GoStudent improve efficiency and enhance PR reporting. Learn more ►

Meltwater Customer Stories: Meet GoStudent

How GoStudent automated media reporting with Meltwater

GoStudent

Provide comprehensive media analysis to evaluate campaign success

Build a richly insightful report for stakeholders to understand brand's reputation

Develop recommendations for amplification of future events

“Meltwater greatly boosted our capabilities in measuring the media coverage of Cyberport. Furthermore, the technopreneurial spirit and impetus of Meltwater resonated with what Cyberport values and advocates to the rest of the world.”

[HK] 2021 Cyberport Case Study (Jul21) (1).pdf

Outcome

Housing over 1,650 startups and tech companies, Cyberport is home to Hong Kong's innovative digital technology community. Wholly-owned by the Hong Kong SAR government, the organisation aims to realise Hong Kong's vision to become an innovation and digital technology hub.

Built upon its three pillars of talent cultivation, industry development and the integration of traditional and new economies, Cyberport supports budding techpreneurs through funding and a comprehensive incubation process. 

In 2017, Cyberport and Meltwater forged a partnership to better understand the horizon of Hong Kong's tech industry. Using Meltwater's advanced Media Monitoring capabilities, Cyberport set out to fully track and measure the organisation's brand reputation at the world stage as well as monitor the progress of the various startups under their purview.

Read this case study to understand how Meltwater helps Cyberport by providing comprehensive media analysis to evaluate campaign success.

Cyberport Hong Kong

Boost their metadata sources to include balanced social media data, increasing the integrity of their data insights

Build brand awareness on the importance of identifying audience interests and optimizing content marketing strategies

Win clients and increase quality lead flow

As more companies are incorporating the ethos and importance of content marketing, Immedia is well-positioned in the industry to deliver the best strategies for our clients and partners.

Being a Leader in the Content Marketing Industry

Powerful insights are driven by robust data integrity. Meltwater's API has greatly enhanced our dataset, which Contrend's algorithms use to generate the most effective content recommendations and predictions.

Getting a Step Ahead in Content Marketing

There is still an untapped opportunity for many of our partner agencies across the region and Immedia has invested early to use our data to leverage what clients really want to get as insights. With their product Contrend, they are showing the scalability by taking the product globally as the Meltwater data lake tracks any country and language. It's a pleasure to work with their team!

Meltwater's API In Action

Immedia Case Study.pdf

The Impact

Launched in 2018 by renowned content marketing experts, Peter Bakker and Richard Jones, Immedia Content offers innovative content strategy development and marketing built on a data-rich foundation to maximize audience engagement. Its team of content strategists and editors, supported by their global network of multilingual contributors, creates diverse, effective formats of content for their clients.

Using Meltwater's API to enhance existing datasets, Immedia Content and Contrend have been able to bolster their social media insights.

Immedia Content

How Immedia Content generates effective content recommendations

"We have been a happy Meltwater client since 2016. It's great to have a single solution that does it all, where we can monitor print, online news and social media, as well as send out press releases - all at a very fair price."

MW Case Study_Fairtrade Denmark - DK (ENGLISH).pdf

All-in-one tool

Fairtrade Denmark certifies, manages and promotes the use of the well-known Fairtrade brand, which consumers find on products and products that meet Fairtrade's international standards. The goal is to improve the working and living conditions of farmers and workers in Africa, Asia and Central America step by step through fairer trade.
Fairtrade Denmark uses Meltwater's Media Intelligence platform to monitor, manage and analyse incoming and outgoing communications.

Read this customer story to find out how Meltwater supports Fairtrade Denmark with optimising communication efforts, and Managing PR activities.

Meltwater customer stories: Fairtrade Denmark

How Fairtrade Denmark plans its media outreach campaigns

Fairtrade Denmark

"We rebranded a year ago, and I'm currently looking at how we've grown as a brand over the last six months. We're using Meltwater's report as part of a brand health check. With Meltwater, we can see what we're doing well, and not so well. This helps me determine where to focus my efforts strategically going forward. Some of our team members use Meltwater to analyse the reach of press hits and the engagement received off the back of them. However, I look at the data in a qualitative way - so not just the total number of mentions, but also the kinds of mentions we get. Meltwater's mobile app is my favourite feature of the platform - in fact, it's my favourite app that I have on my phone. I get alerts straight to my phone, on the go. I can then tap into the app in one click and determine whether press hits are worth looking into further."

MW Case Study - Focus Ireland.pdf

Focus Ireland is the largest homeless and housing charity in Ireland. It is driven by the fundamental belief that homelessness is wrong. Focus Ireland helps prevent families, young people and individuals from having to experience homelessness if possible. For those currently experiencing homelessness, their skilled staff help people to identify the best available support and options to aid them on their journey out of homelessness.

Read this customer story to find out how Meltwater supports Focus Ireland generate reports, and measure the performance of their brand.

Meltwater Customer Stories: Focus Ireland

How Focus Ireland measured the impact of its rebranding campaign

Focus Ireland

"Meltwater gives us an overview of the media landscape so we know where, when and in what contexts our brand is mentioned."

FC Nordsjælland is a Danish professional football club that plays in the national tournament's best series, the Super League.

Read this case study to learn how Meltwater supports the Football Club Nordsjælland (FCN) with their stakeholder management.

Meltwater Customer Stories: Football Club Nordsjælland (FCN)

How FCN optimizes its brand strategy in real time with media monitoring

Football Club Nordsjælland (FCN)

Keep a close eye on movements in the market and build the agility to quickly tap on opportunities to stay ahead of the competition.

Automatically report on key metrics such as audience sentiment, trending themes, and media exposure every time they run a campaign

Consolidate both owned and earned media data into an integrated dashboard for a single source of truth

“With Meltwater’s automated social media analytics, we get a real-time update on metrics such as our media exposure, sentiment analysis and share-of-voice. This cuts our man hours by up to half as compared to creating manual reports."

“Meltwater’s ecosystem of media intelligence capabilities gives us a comprehensive, single source of truth about our brand and media performance. By integrating our workflows into one platform, this saves us so much time and costs we used to incur trying to consolidate information from different data sources.”

Impact

[SEA] 2021 LinkAja Case Study (Jul21).pdf

LinkAja is an Indonesian mobile payment platform whose goal is to facilitate smoother, safer and hassle-free financial transactions. First launched in 2019 and with investments from companies like Gojek and Grab, it has grown to become one of the top ewallet player in the country.

Read this case study and learn how the Meltwater Media Intelligence Suite helps LinkAja stay ahead in the competitive e-wallet space in Indonesia.

LinkAja - Meltwater customer story

How LinkAja uses social listening and media monitoring to track perception around its brand

LinkAja

"I use Meltwaters Influencer Contact Database to find journalists who regularly discuss the field of research I'm promoting and then send them very targeted and personalised pitches. After using the influencer database to pinpoint who I should engage with, I then use Meltwater's media monitoring tool to track the coverage of the research and spot potential international audiences using the heat map widget (which indicates where media exposure is highest). Since using Meltwater, we've seen a boost of engagement internally. Circulating a newsletter highlighting key press coverage shows researchers that their work is in capable hands. As a result, more and more are willing to work with us to profile and promote their work."

MW Case Study - Liverpool School of Tropical Medicine.pdf

Founded in 1989, Liverpool School of Tropical Medicine (LSTM) is the first institution in the world dedicated to research and teaching in the field of tropical medicine. As a registered charity, LSTM works across the globe, often in very difficult circumstances, to fulfill their mission: reducing the burden of sickness and mortality in disease endemic countries. They do this through the delivery of effective interventions which improve human health and are relevant to the poorest communities.

Read this case study and learn how the Meltwater Media Intelligence Suite supports The Liverpool School of Tropical Medicine uncover new opportunities.

Meltwater Customer Stories: The Liverpool School of Tropical Medicine

How LSTM established credibility and leadership through its targeted media outreach

The Liverpool School of Tropical Medicine

Create more topic-centric content to inform diverse audiences

Significantly reduce time consumed in data collection processes

Capture the dynamic conversations in the Chinese social media landscape

“Delivering quality, audience-focused content is imperative in an industry like ours. Our customers engage greatly in the Chinese social media space. We recognise that there is a wealth of valuable insights there to help us better understand them.”

“We take pride in the products that we deliver. We believe in order to better serve our customers, we need to greatly listen to the voice of our customers. With Meltwater’s expertise in the Chinese social media space, Manulife-Sinochem is creating richer content to better learn about customers and develop better products for them.”

[HK] Manulife Sinochem Case Study (Oct 2021).pdf

Formed in 1996, Manulife-Sinochem is the leading entity and first joint venture in the life insurance industry in China. The company has more than 17,000 employees and over 1.8 million clients across China. Manulife-Sinochem offers a diverse and comprehensive range of products to cater a multitude of customers looking to secure their financial horizons.

Read this case study and learn how the Meltwater Media Intelligence Suite helps them analyse mindshare in the Chinsese life insurance market.

Manulife-Sinochem Case Study

How Manulife-Sinochem uses social listening to better understand and reach consumer groups

Manulife-Sinochem

“Now community engagement becomes more important – and this means understanding the tonality of how your messages are landing, as well as having an up to the minute view on that.”

MW Case Study Multichoice.pdf

As Africa’s leading entertainment company, MultiChoice creates and secures the rights to content from all over the world. Their entertainment platforms available via satellite or streaming including – DStv, Gotv and Showmax– are a hub for approximately 20 million people across 50 countries! Through Irdeto, MultiChoice is a world leader in digital platform security for video entertainment, video games, connected transport and IoT connected industries.

Read this case study to learn how the Meltwater Social Media Intelligence Suite helps Multichoice increase subscriptions and manage crisis communication.

Meltwater Customer Stories: MultiChoice Group

How Multichoice Group uses community engagement data to shape its social media strategies

MultiChoice Group

"With Meltwater, not only has our media reach has grown substantially, but the response time to current news and media statements from institutions we are challenging has improved tremendously."

MW Case Study_OUTA_ZA.pdf

OUTA, or the "Organization Undoing Tax Abuse", is a Civil Action entity that started in 2012 under the name of the "Opposition to Urban Tolling Alliance". The organization was initially formed when it challenged the South African Government's decision to subject an electronic tolling upgrade to the country's busiest freeway network. OUTA has since developed into a more efficient entity with its own internal litigation capacity, researchers, investigators and other skilled professionals. The internal growth has enabled OUTA to move beyond the e-Toll issue, as the team sets out to challenge and expose inefficiencies, maladministration and corruption in other areas of state taxation policy making and state managed expenditure.

Read this case study to learn how the Meltwater Media Intelligence Suite supports OUTA with finding and targeting relevant journalists.

Meltwater Customer Stories: OUTA

How OUTA uses Meltwater to grow its media appearance and measure campaign reach

OUTA

"I would say that you need to have competitive intelligence. Competitive intelligence is necessary to know whether your communication efforts are working"

The Salvation Army uses Meltwater media monitoring to keep an eye on what's being said about them in editorial and social media. Using Meltwater's media monitoring, they can then view and analyse the data presented and develop various reports to guide strategic decision making. In addition to this, The Salvation Army also uses Meltwater's press tool to find relevant journalists to contact and spread awareness.

Read this case study to learn how the Meltwater Media Intelligence software supports the Salvation Army with monitoring their industry and competitors.

Meltwater Customer Stories: Salvation Army

How The Salvation Army manages journalist relationships

The Salvation Army

Get ahead of emergencies and breaking stories by receiving immediate email alerts

Automate and fine-tune media monitoring by filtering coverage geographically

Share accurate information with the government and the public 24 hours x 365 days

"Gone are the days when you can monitor social media manually. Automating it allows you to act with more urgency."

"We work hard to earn the trust of the company's leaders as well as the government. Meltwater helps us deliver on the challenges of communicating accurately and immediately."

Meet SaskEnergy.pdf

SaskEnergy is Saskatchewan's natural gas utility. Its 400,000 customers are dispersed across a vast area in which temperatures can reach -40 degrees. Heat is in high demand here and natural gas is a resource that requires fulltime attention, often testing the mettle of the utility's Government and Media Relations team.

Read this case study to learn how the Meltwater software helps SaskEnergy keep tabs on social media content and provide context in real-time.

SaskEnergy - Meltwater customer story

Discover SaskEnergy's plan for managing breaking news and crises in real-time

SaskEnergy

"Before Meltwater, we were using an alternate tool but it didn't give us a solution that was tailored and specific enough, nor did it include everything on one platform. Getting started with Meltwater was easy due to our Key Account Manager, Dominique, who is always readily available. I especially love that the app is integrated with the platform to give us a full-rounded analysis of the data most relevant to our business and industry."

MW Case Study_Solidarity_Solidariteit_ZA.pdf

Trade Union Solidariteit has been protecting its members' rights against exploitation in the workplace since 1902. Solidarity currently offers a dependable service to approximately 140,000 members in all occupational fields, collectively and professionally, and has the passion and knowledge to look after its members' interests and to ensure that their rights are protected in the workplace. The union has more than 20 offices countrywide and members are served by more than 300 staff members and 1275 union representatives in thousands of companies.

Learn how the Meltwater Media Intelligence software supports Solidarity/Solidariteit following industry trends and becoming more efficient.

Meltwater Customer Stories: Solidarity/Solidariteit

How Solidarity manages its social media accounts and online reputation through Meltwater

Solidarity/Solidariteit

"People can often underestimate the impact of PR, or can't understand it's relevance to a campaigning organisation, and media monitoring tools allow us to showcase our successes and justify our existence. Our company name has many associations, such as the Stonewall Riots and football club Stonewall FC, however neither of these are associated with us. Meltwater's fluid Boolean search enables us to pull data that's only relevant to us. Our account manager was very patient in ensuring searches and data insights were bespoke."

MW Case Study - Stonewall.pdf

Stonewall is a LGBT rights charity formed in 1989 by political activists and others lobbying against section 28 of the Local Government Act. The controversial law stated that a local authority "shall not intentionally promote homosexuality or publish material with the intention of promoting homosexuality" or "promote the teaching in any maintained school of the acceptability of homosexuality as a pretended family relationship." Stonewall exists with the aim of creating social change and acceptance without exception.

Read this case study to learn how the Meltwater Media Intelligence software supports Stonewall with gathering relevant insights.

Meltwater Customer Stories: Stonewall

How Stonewall proves the effectiveness of its PR and campaign activations

Stonewall

"Tata CliQ has unique brand propositions, which is also reflected through our CAMEL and #surething campaigns. Meltwater Engage has helped us measure the success and consumer responses to these campaigns along with spreading awareness by interacting with the audience through a single platform."

MW Case_Tata Cliq_IN.pdf

Tata CliQ is an e-commerce venture by the Tata group. Available in 689 cities in India, Tata CliQ is a first-of-its kind multi- brand PHYGITAL e-commerce marketplace, seamlessly blending online and in-store shopping experience. They offer innovative services like click online, PIQ-up at store, return to store and ship from store through a large on-ground network of partners. The categories currently include authentic branded selection of apparel, footwear and electronics.

Read this case study to learn how the Meltwater Media Intelligence software helps Tata Cliq manage their online brand reputation.